HOMEPROSQuality You Can Trust · Since 2002
780-932-7337
homeprosgroup.com
Spruce Grove · Stony Plain · Edmonton
Someone Just Called About Your Ducts?
Ask these ten questions before you give out your address. Keep this by the phone.
The 10-Question Phone Screen
- What is your company's full legal name?Vague answers end the call.
- What's your street address here?Not a PO box. Not "we're mobile."
- What number can I call you back on?Then don't use it — look them up.
- Are you licensed, insured and WCB-covered?Protects your home and you.
- Is the price a flat rate — what's included?Furnace + every supply and return vent?
- Will you email that quote before arriving?No writing, no real number.
- What equipment do you use?Negative air + brushes, not a shop vac.
- Marked truck and uniformed tech?Ask for photo ID at the door.
- Can I pay by credit card, after the work?Cash-only is the biggest warning sign.
- Where did you get my number?A real caller can tell you.
The one-move rule
Never book on an inbound call. Say "send me a written quote and I'll call you back," then look the company up yourself and dial the number you found. Caller ID can be faked — Edmonton Police have warned that scammers spoof real local business numbers.
Hang Up If You Hear
- "We're already in your neighbourhood."
- "$79 for the whole house."
- "This price is today only."
- "Cash or e-transfer only."
- "It's a required/government inspection."
- "We cleaned your ducts last time."
- "You've got mould in there."
- Any request for banking info or your SIN.
Where To Report It
| Problem | Who | Contact |
|---|
| Unwanted telemarketing | National Do Not Call List (CRTC) | 1-866-580-3625 · lnnte-dncl.gc.ca |
| Misleading pricing / pressure | Service Alberta consumer line | 1-877-427-4088 · alberta.ca |
| You lost money | Canadian Anti-Fraud Centre | 1-888-495-8501 |
| Bad company conduct | Better Business Bureau | bbb.org |
| Impersonating a local business | Edmonton Police (non-emergency) | 780-423-4567 |
Already signed something at your door?
Under Alberta's Consumer Protection Act you can usually cancel a direct sales contract with no reason within 10 days of receiving the written copy — up to a year if the seller broke the rules. The seller then has 15 days to refund you. Cancel in writing and call 1-877-427-4088.